Support

Help for AI previews, privacy controls, and account questions

Frequently Asked Questions

When will Bivora ask for AI face data consent?

Bivora shows a face data consent prompt the first time a user starts an AI photo feature. If the user does not agree, the app does not send the selected photo for AI processing.

What data is sent when I use an AI preview?

Bivora sends the photo you selected for the AI feature, which may include visible facial features and, when applicable, lip area, together with the style, shade, or prompt option you selected in the feature flow.

Who receives AI photo data?

Bivora sends AI photo requests to Alibaba Cloud DashScope, the app's third-party AI image-processing provider. The provider processes the data only to return the result the user requested.

How does Bivora use face data?

Bivora uses submitted face data only to generate the requested AI preview or analysis. Bivora does not use that data for face recognition, identity verification, or unrelated advertising purposes.

How long is face data retained?

Bivora does not store the source face photo on its own servers or in local app history for the AI feature. Temporary provider task data and returned image links may remain available for up to 24 hours. The generated result may remain only in local app history on the user's device until the user deletes it, clears history, or removes the app. If the user saves a returned result to Photos, that saved copy remains until the user deletes it.

Can I use Bivora without AI photo processing?

Yes. A user can decline the AI face data consent prompt and continue using non-AI parts of the app. Declining consent only blocks the AI feature that needs the photo upload.

How do I report objectionable content?

In Ring Circle, users can open the three-dot menu on another user's post, profile, or reply and choose Report. Bivora stores the report for moderation review.

What happens when I block a user?

Blocking immediately hides that account's profile, posts, and replies from the user's app view. Bivora also creates a moderation record so the account can be reviewed for abusive behavior.

Does Bivora filter objectionable content?

Yes. Bivora uses automated text checks to stop posts or replies that contain abusive, threatening, explicit, or spam wording before they are published.

How quickly are reports reviewed?

Bivora reviews valid objectionable-content reports within 24 hours and may remove content or suspend accounts that violate the Terms & Conditions.

How do I request access, deletion, or a privacy review?

Email support@bivora.com with the subject line "Privacy Request - Bivora". Include the account email or other details needed to identify the request.

Still Need Help?

If you need help with privacy, purchases, AI processing, or account issues, contact support and include the device model, app version, and feature path you were using.

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